Frequently Asked Questions
Everything you need to know about shopping at MOTHER.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for unworn items with original tags. You can start your return process through our online portal using your order number and zip code.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How should I care for my MOTHER denim?
To preserve the fit and wash of your denim, we recommend washing in cold water inside out and hanging to dry. Avoid tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link to monitor your package's progress in real-time.